My name is Jacob. I am a real person. My team is working as quickly as possible to respond to every email.
The entire world is literally falling apart. Don't panic if we don't respond immediately. We are experiencing huge order volume and it keeps us pretty busy.
99.9% of orders go super smooth. If you are that 1/1000 that experienced an issue please provide details so we can get to the bottom of it as quickly as possible.
We've never ever left an issue unresolved.