My name is Jacob. I am a real person. I receive all of the messages that you send via this form. I monitor this box throughout the day on M-F 09:00AM - 5:00PM EST. During this time I reply as quickly as possible to all messages. I get a TON of messages - so don't worry if it takes me a day or two to get back with you. I am away from my email on the weekends. I come in Monday morning and start replying.